Refund policy
RETURNS & CANCELLATION POLICY
RETURN ELIGIBILITY
Please check if you are eligible for a return below:
INCORRECT PRODUCT
An incorrect product has been delivered to you where the delivered product does not match the item in the order confirmation email. This is not valid for products where it is mentioned that design/styles may vary on the website.
MANUFACTURING DEFECT
If you feel the product is damaged or has a manufacturing defect, please photograph this as soon as you have opened the packaging and immediately share the same with our team. (Note: In such a case, please share the videos/pictures of the damaged product with us the same day of receiving the product.)
For complaints on manufacturing defective products, an email from the customer may have to be sent to the respective manufacturer/brand authorities notifying them of the defect in the product with images and videos to validate the claim. Winkidz will assist the customer during the entire process.
Please email us at support@winkidz.com with the details of the product and your Order number. Our team will share the brand email address at which the request needs to be raised. Without this step, a return request for a defective product will not be accepted by Winkidz.
REQUISITES FOR RETURN
Product outer box should be in the original mint condition with price tags.
Products should not be used, worn out or torn/damaged.
The originally shipped labels and invoice should be made available.
TIME PERIOD
Please contact our customer care department within 48 hours of delivery, in case you wish to return any products and your purchase meets the above criteria. our return window shuts 48 hours after the product is delivered to you.
NEXT STEPS FOR YOU
If your purchase meets our return criteria stated above, please contact our customer care team over email at support@winkidz.com.
Please share the following in order to facilitate a smooth return:
Order number
Delivery address
Reason for exchange
Images/videos of the item
Post verification, a reverse pick-up will be scheduled within 3-7 business days.
Please Note: The reverse shipping option is only available for certain pin codes in India. For all the locations, where reverse shipping is not available, you are requested to ship the product on your own within 7 days of receiving it. Please ship the product to a Kolkata based address that is provided by our team.
NON-RETURNABLE PRODUCTS
Certain products are not returnable and hence are not subjected to our return policy. The same will be specified on the individual product and brand pages.
Packaging Damaged products are non returnable as all these products go through a strict QC process by our Quality team. Additionally, images of each and every product are shared with the customer after they place an order. Packaging damaged products are shipped only after a customer is satisfied with the condition of the product and its box.
CANCELLATION POLICY
Winkidz prides itself on shipping out orders as soon as possible. If you wish to cancel your order, then please send an email to us at support@winkidz.com with your product and order details. The email must be sent within 4 hours of placing the order and also during our working hours.
Please note that once an order has been shipped, it cannot be cancelled.
REFUND POLICY
REFUND AMOUNT
LOST PRODUCT
At the time of delivery if an item is lost in-transit by the courier, we will provide a full refund to the customer.
WRONG OR DAMAGED PRODUCT DELIVERED
In case you receive a wrong or damaged product, and qualify for a return as our return policy, we will provide a full refund to you. The refund will be initiated only after the products are received at our warehouse, and successfully pass the quality check. In case any different models are received in an assortment product, no return will be accepted without a prior request
CANCELLED ORDERS
For all orders that are cancelled, we will provide a full refund to you.
UNDELIVERED ORDERS
For all prepaid orders that are not accepted by you and are returned to our warehouse, a small processing fee of INR 100 will be charged to you, and the balance will be refunded to you. Please note that the shipping and handling charges that were charged to you while placing the order will not be refunded in this case.
DISCOUNTED PRODUCT
If any or all the products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.
MODE OF REFUND
In case of online payment, the refund will be provided to you in the form of store credits or store voucher.
In case of COD orders, the refund will be provided to the customer in the form of store credits or store voucher.
In case of cancellations, the refund will be provided to you in the form of store credits or store voucher.
We do not offer refunds to your bank account or credit card.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@winkidz.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@winkidz.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@winkidz.com.