Shipping policy

Shipping Policy
At WinKidz, we strive to provide a smooth and reliable shopping experience. Our goal is to ensure that your orders are processed carefully and delivered as quickly and safely as possible. Please read our shipping policy before placing your order.

Order Processing
Orders are processed within 1–2 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next working day.
During sales, festive seasons, product launches, or promotional campaigns, order processing may take slightly longer than usual.
Once your order has been processed, it will be handed over to one of our trusted courier partners for delivery.

Shipping Coverage
We currently ship across India.
Delivery availability may vary for certain remote or restricted locations.
If your location is not serviceable, our customer support team will contact you regarding your order.

Delivery Timeline
Delivery time depends on your location and courier service availability.

Estimated delivery timelines are provided for reference only and are not guaranteed. Delivery may be delayed due to:
Weather conditions
Natural disasters
Public holidays
Government restrictions
High order volumes
Courier operational delays
Incorrect shipping information provided by the customer

We appreciate your patience in such situations.

Order Confirmation
After placing your order, you will receive an order confirmation via email or SMS containing your order details.
Once your order is shipped, you will receive another notification with your shipment tracking details (where available).

Shipment Tracking
You can track your order using the tracking number shared via email or SMS after dispatch.
If you do not receive tracking details within a reasonable time, please contact our customer support team.

Multiple Shipments
If your order contains multiple products, they may be shipped separately depending on product availability or warehouse location.
You may receive separate tracking details for each shipment.

Delivery Address
Please ensure that your:

Name
Mobile Number
Shipping Address
Landmark
PIN Code

are entered correctly before placing your order.
WinKidz is not responsible for delays, failed deliveries, or returned shipments caused by incorrect or incomplete address details provided by the customer.

Delivery Attempts
Our courier partners usually make multiple delivery attempts.
If delivery cannot be completed due to:

Customer unavailable
Incorrect address
Invalid contact number
Refused delivery

the package may be returned to our warehouse.
Additional delivery arrangements may be required before the order can be dispatched again.

Delayed Deliveries
While we do our best to deliver orders on time, delays can occasionally occur due to circumstances beyond our control.

These include but are not limited to:

Heavy rainfall
Floods
Earthquakes
Political disturbances
Transport strikes
Pandemic-related restrictions
Courier operational issues

WinKidz is not liable for delays caused by these unforeseen events.

Damaged Packages
If your package appears damaged during delivery:

Inspect the package before accepting it.
If the package appears severely damaged, you may refuse delivery and contact us immediately.
If damage is discovered after opening the package, notify us within 48 hours with clear photos of:
The outer packaging
The shipping label
The damaged product

Our support team will investigate and assist you as quickly as possible.

Missing or Incorrect Items
If you receive:

An incorrect product
A missing item
An incomplete order
please contact us within 48 hours of delivery.

Kindly include:

Order Number
Product Name
Photos of the package
Photos of the received products

This helps us resolve your issue faster.

Order Cancellation
Orders may only be cancelled before they are processed for shipment.
Once an order has been packed or dispatched, cancellation may not be possible.
Please refer to our Cancellation & Refund Policy for complete details.

Refused Deliveries
If an order is refused without a valid reason or cannot be delivered due to incorrect information provided by the customer, Win Kidz reserves the right to refuse future orders or recover any applicable handling costs associated with the returned shipment.

Customer Responsibilities
Customers are responsible for:

Providing accurate delivery information.
Being available to receive the shipment.
Checking the package upon delivery.
Contacting us promptly in case of any delivery-related concerns.

Force Majeure
WinKidz shall not be held responsible for delays or failure to deliver orders resulting from events beyond our reasonable control, including but not limited to natural disasters, acts of government, transportation disruptions, labor strikes, pandemics, or other unforeseen circumstances.

Need Assistance?
If you have any questions regarding your shipment, delivery status, or order, please contact our customer support team.
Email: support@winkidz.com

Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM (IST)